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Housekeeping

The housekeeping module manages room cleaning status, task assignment, and housekeeping operations.

Overview​

Housekeeping is critical for guest satisfaction and operational efficiency. This module provides real-time room status tracking and task management.

Room Status​

Status Types​

StatusCodeDescription
Vacant CleanVCRoom is clean and available
Vacant DirtyVDRoom needs cleaning
Occupied CleanOCGuest in house, room cleaned
Occupied DirtyODGuest in house, needs service
Out of OrderOOONot available for sale
Out of ServiceOOSTemporarily unavailable

Status Flow​

Task Management​

Task Types​

  • Daily Service - Regular room cleaning
  • Checkout Clean - Deep clean after departure
  • Turndown Service - Evening service
  • Deep Clean - Periodic thorough cleaning
  • Special Request - Guest-requested service

Task Assignment​

  1. Automatic Assignment

    • Based on floor/section
    • Consider workload balance
    • Priority handling

  2. Manual Assignment

    • Supervisor assigns tasks
    • Handle special requirements
    • Rush requests

Task Workflow​

Inspection​

Inspection Checklist​

Standard inspection points:

  • Bathroom cleanliness
  • Bed making quality
  • Dust and surfaces
  • Amenities stocked
  • Equipment functioning

Inspection Status​

  • Pending - Awaiting inspection
  • Passed - Room approved
  • Failed - Requires re-cleaning
  • Skipped - No inspection needed

Minibar Management​

Tracking​

  • Daily consumption recording
  • Automatic charge posting
  • Inventory alerts
  • Restocking schedules

Configuration​

minibar:
  items:
    - code: WATER
      name: Mineral Water
      price: 150
      par_level: 2
    - code: SODA
      name: Soft Drink
      price: 200
      par_level: 2
    - code: SNACK
      name: Snack Pack
      price: 300
      par_level: 1

Lost and Found​

Recording​

  • Item description
  • Location found
  • Date and time
  • Finder details

Claim Process​

  1. Guest reports missing item
  2. Search lost and found records
  3. Verify ownership
  4. Return or ship item
  5. Update records

Reports​

Housekeeping Reports​

  • Room status board
  • Attendant productivity
  • Task completion times
  • Inspection pass rates

Discrepancy Report​

Identifies mismatches between:

  • Front desk status
  • Housekeeping status
  • Physical room state

Mobile Access​

Housekeeping staff use mobile devices for:

  • View assigned tasks
  • Update room status
  • Report maintenance issues
  • Record minibar consumption
  • Complete checklists