PMS Overview
The Property Management System (PMS) is the core module of HMP, handling all aspects of hotel operations.
Features
Reservation Management
- Create, modify, and cancel reservations
- Group bookings and allocation
- Waitlist management
- Overbooking controls
Front Desk Operations
- Guest check-in and check-out
- Room assignment and moves
- Walk-in handling
- Express checkout
Room Management
- Room inventory and configuration
- Room status tracking
- Out of order/service management
- Room blocking
Housekeeping
- Room cleaning status
- Task assignment
- Inspection workflows
- Minibar tracking
Night Audit
- Day close procedures
- Revenue posting
- Rate verification
- Report generation
Module Architecture
Key Workflows
Reservation to Checkout Flow
Configuration
Property Settings
- Check-in/out times
- Overbooking limits
- Cancellation policies
- Deposit rules
Room Configuration
- Room types and features
- Rate categories
- Floor plans
- Connecting rooms