Skip to main content

Quick Start Guide — HMP Platform

This guide walks you through your first login and the key actions you will perform daily.

First Login​

  1. Navigate to your property's dashboard URL (provided by your administrator)
  2. Enter your email and password
  3. You will be redirected to your role-specific Control Center view
  4. On first login, review your profile and confirm your notification preferences

Your Dashboard (Control Center)​

The Control Center is your operational home base. It has five views. You will land on the one most relevant to your role.

General Manager — Today's Pulse​

  • Today's arrivals, departures, and room readiness at a glance
  • VIP arrivals with special preparation status
  • Unresolved task count and overdue items
  • Resort properties: cross-department timeline showing spa, F&B, housekeeping coordination

Revenue Manager — Revenue Pulse​

  • Occupancy, ADR, and RevPAR cards with trend indicators
  • Segment mix breakdown (corporate vs. leisure vs. OTA)
  • Channel performance comparison
  • Category-specific KPIs (e.g., RevPAR index, channel cost ratio)

Front Office Manager — Arrivals & Departures​

  • Arrivals board with pre-assignment status
  • Departures and late checkout requests
  • Walk-in availability summary
  • Room move and upgrade queue

Housekeeping Manager — Labor & Service​

  • MPOR (minutes per occupied room), turnaround time, productivity scores
  • Service backlog: open and overdue tasks
  • Department summary table with attendant workload
  • Inspection pass rate

F&B Manager — Outlet Operations​

  • Active orders across outlets
  • KOT (Kitchen Order Ticket) status and timing
  • Table occupancy and covers served
  • Revenue by outlet for the current shift

Key Actions​

Processing Exceptions​

Exceptions are automatically detected anomalies (e.g., rate variance, unusual cancellation pattern, maintenance overdue) that require human review.

  1. Go to Control Center > Exceptions
  2. Review items marked as SUGGESTED
  3. Click Assign on an exception — select an owner and set a due date
  4. The owner creates actions to resolve the exception
  5. Track progress in Action Center
  6. Once all actions are complete, the exception moves to RESOLVED

Running SOPs​

Standard Operating Procedures guide you through routine tasks with live data at each step.

  1. Go to Control Center > Action Center > SOPs tab
  2. Click the SOP to start (e.g., Morning Briefing, Shift Handover, Night Audit)
  3. Follow the step-by-step checklist
  4. Data panels display live metrics at relevant steps (e.g., occupancy during morning briefing)
  5. Add notes where required
  6. Click Complete when all items are checked

Creating a Reservation​

  1. Navigate to Reservations > New
  2. Search for an existing guest or create a new guest profile
  3. Select dates, room type, and rate plan
  4. Add any special requests or package add-ons
  5. Confirm payment guarantee (credit card or advance deposit)
  6. Click Submit — a confirmation number is generated and the guest receives email confirmation

Processing a Check-In​

  1. Go to Front Desk > Arrivals
  2. Find the guest (search by name, confirmation number, or today's arrival list)
  3. Click the guest row to open the reservation
  4. Verify guest identity (ID scan or manual entry)
  5. Confirm or change the assigned room
  6. Collect any outstanding payment
  7. Click Check In — key cards are encoded and the guest receives a welcome message

Processing a Check-Out​

  1. Go to Front Desk > In-House Guests or Departures
  2. Open the guest folio
  3. Review all charges — room, F&B, minibar, laundry, etc.
  4. Process payment (settle outstanding balance)
  5. Click Check Out — the room status changes to Dirty and housekeeping is notified

Creating a POS Order​

  1. Navigate to POS > Select Outlet (e.g., Restaurant, Bar, Room Service)
  2. Select or create a table / room-service destination
  3. Add menu items using search or category browsing
  4. Apply modifiers (e.g., no onion, extra spicy)
  5. Send to kitchen (KOT is printed/displayed)
  6. When the guest is ready, process payment or post to room folio
SectionWhat you will find
Control CenterToday's Pulse, Revenue Pulse, Exceptions, Action Center, SOPs
ReservationsNew booking, calendar view, group bookings, waitlist
Front DeskArrivals, departures, in-house, room plan, service recovery
HousekeepingRoom board, task list, inspections, lost & found
POSOutlets, orders, menu management, table layout
RatesRate plans, rate calendar, BAR engine, cancellation policies
ReportsOperational, revenue, housekeeping, F&B reports
SettingsProperty config, users, roles, integrations

Getting Help​

  • In-app help: Click the ? icon in the top-right corner for contextual help
  • Keyboard shortcuts: Press Ctrl + / to see available shortcuts
  • Support: Contact your property administrator or reach out to HMP support