HMP Quick Reference Card
A one-page reference for daily operations. Print this or keep it bookmarked.
Common Tasks
| I want to... | Go to... | Key action |
|---|---|---|
| See today's operations | Control Center > Today's Pulse | Review arrivals, departures, room status |
| Check revenue metrics | Control Center > Revenue Pulse | Monitor ADR, RevPAR, occupancy |
| Process a check-in | Front Desk > Arrivals | Click guest row > Check In |
| Process a check-out | Front Desk > In-House or Departures | Open folio > settle > Check Out |
| Handle a complaint | Front Desk > Service Recovery | New case > assign > resolve |
| Create a reservation | Reservations > New | Guest, dates, room type, rate > Submit |
| View housekeeping status | Housekeeping > Room Board | See clean / dirty / OOO status |
| Assign a cleaning task | Housekeeping > Tasks | New task > select room > assign attendant |
| Run room inspection | Housekeeping > Inspections | Select room > checklist > pass/fail |
| Create a POS order | POS > select outlet | Add items > send to kitchen > payment |
| Post charge to room | POS > order > payment | Select "Room Charge" > enter room number |
| Process an exception | Control Center > Exceptions | Assign owner > create action > resolve |
| Run morning briefing | Control Center > Actions > SOPs | Follow checklist > Complete |
| Review weekly KPIs | Control Center > Actions > Reviews | Open weekly GM review briefing |
| Manage rate plans | Rates > Rate Plans | View, create, edit rate plans |
| Check rate calendar | Rates > Calendar | 14-day grid > adjust rates > save |
| View reports | Reports | Select report type > date range > generate |
| Manage users | Settings > Users | Add, edit roles, reset passwords |
Role-Based Starting Points
| Role | Default View | Primary Actions |
|---|---|---|
| General Manager | Today's Pulse | Morning briefing, exception review, weekly KPI review |
| Revenue Manager | Revenue Pulse | Rate adjustments, pickup monitoring, competitor analysis |
| Front Office Manager | Arrivals & Departures | Check-in/out, room assignments, service recovery |
| Front Desk Agent | Arrivals | Check-in, walk-in bookings, guest requests |
| Housekeeping Manager | Labor & Service | Task assignment, inspection review, MPOR tracking |
| Housekeeping Attendant | Task List | Accept tasks, mark complete, report issues |
| F&B Manager | Outlet Operations | Order monitoring, KOT status, outlet revenue |
| Night Auditor | Night Audit SOP | Close outlets, post charges, verify, roll date |
Status Indicators
Room Status
| Color | Status | Meaning |
|---|---|---|
| Green | Clean / Inspected | Ready for guest |
| Red | Dirty | Needs cleaning |
| Yellow | In Progress | Being cleaned |
| Gray | OOO | Out of Order — not sellable |
| Blue | OOS | Out of Service — temporary |
Reservation Status
| Status | Meaning |
|---|---|
| Confirmed | Guaranteed, not yet arrived |
| Checked In | Guest is in-house |
| Checked Out | Guest has departed |
| Cancelled | Reservation cancelled |
| No Show | Guest did not arrive |
| Waitlisted | Pending availability |
Exception Status
| Status | Meaning |
|---|---|
| Suggested | System-detected, needs review |
| Assigned | Owner assigned, action pending |
| In Progress | Actions being worked on |
| Resolved | Issue addressed and closed |
| Dismissed | Reviewed and determined not actionable |
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
Ctrl + / | Show all keyboard shortcuts |
Ctrl + K | Quick search (guests, reservations, rooms) |
Ctrl + N | New reservation |
Ctrl + Shift + C | Quick check-in |
Ctrl + Shift + O | Quick check-out |
Esc | Close current dialog or panel |
Key Numbers to Know
| Item | Where to find it |
|---|---|
| Today's occupancy | Control Center > Today's Pulse |
| ADR / RevPAR | Control Center > Revenue Pulse |
| Rooms available tonight | Control Center > Today's Pulse or Reservations > Calendar |
| Open exceptions | Control Center > Exceptions (badge count) |
| Overdue tasks | Control Center > Action Center |
| Guest lookup | Ctrl + K > type guest name or confirmation number |
When Something Goes Wrong
| Problem | What to do |
|---|---|
| Cannot log in | Check email spelling, try "Forgot Password", contact admin |
| Room shows wrong status | Housekeeping > Room Board > manually update status |
| Charge posted to wrong folio | Front Desk > open folio > transfer charge to correct folio |
| Guest not found | Use Ctrl + K search with alternate spelling, phone, or email |
| Rate looks incorrect | Check Rates > Calendar for the date; verify rate plan assignment |
| POS order stuck | POS > Orders > find order > void or resubmit |
| Night audit fails | Check for open POS checks or unposted charges; resolve and retry |
| System is slow | Refresh the browser; if persistent, contact your administrator |
Support Contacts
| Need | Contact |
|---|---|
| Password reset | Your property administrator |
| System issue | IT helpdesk or HMP support |
| Training question | Department head or training coordinator |
| Feature request | Submit via Settings > Feedback |