Channel Manager Overview
The Channel Manager module handles connectivity with Online Travel Agencies (OTAs) and distribution channels.
Features
Channel Connectivity
- Two-way synchronization
- Multiple OTA support
- Real-time updates
- Inventory pooling
Rate Management
- Rate distribution
- Derived rates
- Rate parity control
- Restrictions
Inventory Control
- Allocation management
- Stop-sell controls
- Minimum stay rules
- Closed to arrival/departure
Booking Management
- Reservation delivery
- Modification handling
- Cancellation processing
- No-show management
Supported Channels
Major OTAs
- Booking.com
- Expedia
- Agoda
- MakeMyTrip
- Goibibo
- Airbnb
GDS
- Amadeus
- Sabre
- Travelport
Metasearch
- Google Hotel Ads
- TripAdvisor
- Trivago
Architecture
Rate Distribution
Rate Types
| Type | Description |
|---|---|
| Master Rate | Base rate for calculations |
| OTA Rate | Channel-specific rate |
| Package Rate | Rate with inclusions |
| Promotional | Limited-time offers |
Derived Rates
rate_derivation:
master_rate: BAR
derived_rates:
- channel: booking.com
adjustment: +5%
type: PERCENTAGE
- channel: expedia
adjustment: +500
type: FIXED
Inventory Management
Pooled Inventory
All channels share same inventory pool:
Total Rooms: 100
Out of Order: 2
Available: 98
Channel Allocation:
- Booking.com: 98 (pooled)
- Expedia: 98 (pooled)
- Direct: 98 (pooled)
Restrictions
restrictions:
- date_range: "2026-12-24 to 2026-12-26"
min_stay: 3
closed_to_arrival: false
- date_range: "2026-12-31"
stop_sell: true
channels: [expedia, agoda]
Booking Flow
Channel Setup
Connection Process
- Register with OTA
- Obtain API credentials
- Configure mapping
- Test connection
- Go live
Room Mapping
room_mapping:
- local_room_type: DELUXE
channel: booking.com
channel_room_id: 12345
channel_rate_id: 67890
Reports
Channel Performance
- Bookings by channel
- Revenue contribution
- Commission analysis
- Conversion rates
Rate Parity
Monitor rate consistency across channels
Coming Soon
Detailed documentation for:
- Individual channel setup
- Rate strategy guides
- Promotional campaigns
- Analytics dashboards