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Housekeeping User Guide

This guide covers housekeeping operations including room status management, task handling, and inspection workflows.

Overview​

The housekeeping module helps manage room cleanliness and guest service. This guide is for housekeeping supervisors and attendants.

Daily Workflow​

Morning Shift Start​

  1. Login to System

    • Access HMP mobile app or terminal
    • View assigned rooms/floors

  2. Review Dashboard

    • Today's departures
    • Stayovers
    • Arrivals expected
    • Priority rooms

  3. Check Room Status Board

    • Identify dirty rooms
    • Note rush rooms
    • Check out-of-order status

Room Cleaning Sequence​

Recommended priority order:

  1. Rush Rooms - Arrivals with requests
  2. Checkout Rooms - Departures (arrival expected)
  3. VIP Rooms - Special attention required
  4. Stayover Rooms - Occupied, daily service
  5. Vacant Dirty - No immediate need

Room Status Updates​

Using the Mobile App​

  1. Open assigned room
  2. Update status:
    • Start Cleaning - Marks room as "In Progress"
    • Complete Cleaning - Marks room as "Clean"
    • Report Issue - Flags maintenance needed

Status Codes​

CodeStatusDescription
VDVacant DirtyNeeds cleaning
VCVacant CleanReady for guest
VIVacant InspectedCleaned and verified
ODOccupied DirtyGuest in-house, needs service
OCOccupied CleanGuest in-house, serviced
OOOOut of OrderNot available
OOSOut of ServiceTemporarily unavailable

Cleaning Procedures​

Checkout Room Cleaning​

  1. Safety First

    • Knock and announce
    • Use "Do Not Disturb" awareness

  2. Initial Assessment

    • Check for left-behind items
    • Note any damage
    • Report lost & found items

  3. Stripping

    • Remove all linens
    • Clear trash
    • Collect dirty amenities

  4. Bathroom Cleaning

    • Sanitize all surfaces
    • Clean toilet, sink, shower/tub
    • Replace amenities
    • Ensure proper drainage

  5. Bedroom Cleaning

    • Dust all surfaces
    • Clean mirrors/glass
    • Vacuum/mop floors
    • Make bed with fresh linens

  6. Final Checks

    • All amenities present
    • All electronics working
    • Temperature comfortable
    • No odors

  7. Update Status

    • Mark room as Clean in system
    • Note any issues found

Stayover Room Cleaning​

  1. Check for DND sign
  2. If accessible:
    • Make bed
    • Replace used towels
    • Empty trash
    • Tidy bathroom
    • Replenish amenities
  3. Respect guest belongings
  4. Update status

Task Management​

Viewing Tasks​

  1. Navigate to Tasks in app
  2. View assigned tasks:
    • Room cleaning
    • Special requests
    • Maintenance support

Task Types​

TaskDescriptionPriority
Daily CleanRegular room serviceNormal
CheckoutDeep clean after departureHigh
TurndownEvening serviceNormal
RushUrgent cleaning neededUrgent
SpecialGuest requestVaries

Completing Tasks​

  1. Open task
  2. Perform required work
  3. Mark complete
  4. Add notes if needed

Minibar Management​

Recording Consumption​

  1. Check minibar items against par level
  2. Note consumed items
  3. Enter in system:
    • Item code
    • Quantity consumed
  4. Restock items

Common Items​

CodeItemPar Level
WATERMineral Water2
SODASoft Drink2
BEERBeer2
SNACKSnacks2

Inspection Process​

Self-Inspection Checklist​

Before marking room complete:

  • Bed made properly
  • Linens clean and crisp
  • Bathroom spotless
  • Amenities stocked
  • Floors clean
  • No dust on surfaces
  • Electronics working
  • Lights all working
  • AC functioning
  • No odors
  • Curtains/blinds proper

Supervisor Inspection​

  1. Supervisor selects rooms to inspect
  2. Uses checklist to verify
  3. Marks as:
    • Passed - Room approved
    • Failed - Needs re-cleaning
  4. Failed rooms return to attendant

Lost and Found​

Recording Items​

  1. Navigate to Lost & Found
  2. Click New Item
  3. Enter details:
    • Item description
    • Room number
    • Date found
    • Finder name
  4. Store item safely
  5. Tag with reference number

Claiming Items​

  1. Guest reports missing item
  2. Search lost & found records
  3. Verify ownership
  4. Process return or shipping

Maintenance Requests​

Reporting Issues​

  1. In room view, click Report Issue
  2. Select issue type:
    • Plumbing
    • Electrical
    • HVAC
    • Furniture
    • Other
  3. Add description
  4. Attach photo if possible
  5. Submit

Following Up​

  • Check status in system
  • Coordinate with engineering
  • Verify completion before clearing room

Communication​

With Front Desk​

  • Rush room notifications
  • VIP arrivals
  • Room status discrepancies
  • Guest complaints

With Guests​

  • Knock three times before entering
  • Announce "Housekeeping"
  • If guest present, ask permission
  • Be courteous and efficient

Reports​

Attendant Reports​

  • Rooms cleaned today
  • Time per room
  • Issues reported

Supervisor Reports​

  • Productivity report
  • Inspection pass rates
  • Outstanding tasks

Tips for Efficiency​

  1. Follow standard sequence - Same routine every room
  2. Stock cart properly - Everything you need
  3. Report issues immediately - Don't wait
  4. Communicate with team - Share important info
  5. Update status in real-time - Keep system accurate