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Restaurant User Guide

This guide covers restaurant operations using the HMP POS system.

Overview​

The POS module manages all restaurant and outlet operations including order taking, billing, and table management.

Getting Started​

Logging In​

  1. Open POS terminal or app
  2. Enter employee ID
  3. Enter PIN or scan badge
  4. Select outlet (if multiple)

Opening a Shift​

  1. Count and enter opening cash
  2. Verify float amount
  3. Start shift

Table Management​

Table Layout​

The table view shows:

  • Table number
  • Status (Available/Occupied/Reserved)
  • Current covers
  • Order duration

Table Status Colors​

ColorStatusMeaning
GreenAvailableReady for seating
RedOccupiedGuest seated
BlueReservedUpcoming reservation
GrayUnavailableNot in service

Seating Guests​

  1. Click available table
  2. Enter number of covers
  3. Click Open Table

Taking Orders​

Creating an Order​

  1. Select the occupied table
  2. Click New Order or add to existing
  3. Select items from menu categories
  4. Apply modifiers if needed
  5. Enter special instructions
  6. Send to kitchen

Categories:

  • Appetizers
  • Soups & Salads
  • Main Course
  • Desserts
  • Beverages

Quick Keys: Frequently ordered items displayed for fast selection

Modifiers​

Common modifiers:

  • Cooking preference (Rare, Medium, Well-done)
  • Size options (Small, Regular, Large)
  • Add-ons (Extra cheese, Extra sauce)
  • Allergen notes

Course Management​

  1. Select items
  2. Assign to course (1st, 2nd, Main, Dessert)
  3. Send course when ready
  4. Previous course auto-sends when marked

Kitchen Communication​

Sending Orders​

  • Fire: Send immediately to kitchen
  • Hold: Keep in queue until manually fired
  • Rush: Mark as priority

Order Status​

StatusMeaning
PendingNot yet sent
SentIn kitchen
In ProgressBeing prepared
ReadyReady to serve
ServedDelivered to guest

Billing​

Creating the Bill​

  1. Select table
  2. Click Print Bill
  3. Review charges
  4. Present to guest

Bill Contents​

================================
       GRAND HOTEL
       Main Restaurant
================================
Table: T05          Covers: 4
Server: Maria
--------------------------------
2x Pasta Carbonara    Rs. 900.00
1x House Wine         Rs. 800.00
2x Chocolate Cake     Rs. 500.00
--------------------------------
Subtotal              Rs.2200.00
CGST (9%)             Rs. 198.00
SGST (9%)             Rs. 198.00
Service Charge (10%)  Rs. 220.00
--------------------------------
TOTAL                 Rs.2816.00
================================

Payment Processing​

Cash Payment​

  1. Click Settle
  2. Select Cash
  3. Enter amount received
  4. System calculates change
  5. Print receipt

Card Payment​

  1. Click Settle
  2. Select Card
  3. Insert/tap card on terminal
  4. Enter/confirm amount
  5. Process transaction
  6. Print receipt

Room Charge​

  1. Click Settle
  2. Select Room Charge
  3. Enter room number
  4. Verify guest name
  5. Guest signs (digital or paper)
  6. Charge posted to folio

Split Bills​

Split by Amount​

  1. Click Split Bill
  2. Select By Amount
  3. Enter amounts for each split
  4. Process each payment separately

Split by Item​

  1. Click Split Bill
  2. Select By Item
  3. Drag items to separate bills
  4. Process each bill separately

Table Operations​

Transfer Table​

Move order to different table:

  1. Select table
  2. Click Transfer
  3. Select destination table
  4. Confirm transfer

Merge Tables​

Combine multiple tables:

  1. Select primary table
  2. Click Merge
  3. Select tables to merge
  4. Orders combine

Reopen Table​

If closed by mistake:

  1. Go to Closed Checks
  2. Find the order
  3. Click Reopen
  4. Supervisor approval may be required

Voids and Adjustments​

Void Item​

  1. Select item on order
  2. Click Void
  3. Select reason
  4. Enter supervisor PIN if required
  5. Confirm

Void Order​

  1. Select order
  2. Click Void Order
  3. Select reason
  4. Supervisor approval required

Discount​

  1. Select item or total
  2. Click Discount
  3. Select discount type:
    • Percentage
    • Fixed amount
    • Promotional code
  4. Enter authorization if needed

Reservations​

Taking Reservations​

  1. Navigate to Reservations
  2. Click New Reservation
  3. Enter:
    • Guest name
    • Contact number
    • Date and time
    • Number of guests
    • Special requests

Managing Reservations​

View reservations by:

  • Date
  • Time slot
  • Guest name

Actions:

  • Confirm reservation
  • Assign table
  • Mark as arrived
  • Cancel (with reason)

Shift End​

Closing Shift​

  1. Click End Shift
  2. Count cash drawer
  3. Enter closing amount
  4. System reconciles:
    • Cash sales
    • Card sales
    • Room charges
  5. Review discrepancies
  6. Print shift report
  7. Confirm close

Shift Report​

Shows:

  • Total sales by category
  • Payment breakdown
  • Voids and discounts
  • Cash reconciliation

Troubleshooting​

Printer Not Working​

  1. Check paper and power
  2. Verify connection
  3. Test print
  4. Switch to backup printer

Card Terminal Error​

  1. Check connection
  2. Retry transaction
  3. Use manual entry if needed
  4. Accept alternative payment

Item Not on Menu​

  1. Use Open Item
  2. Enter description
  3. Enter price
  4. Post to order

Tips for Success​

  1. Greet warmly - Acknowledge guests promptly
  2. Know the menu - Be able to describe dishes
  3. Repeat orders - Confirm to avoid errors
  4. Time courses - Coordinate with kitchen
  5. Check back - Ensure guest satisfaction
  6. Present bill promptly - When requested