Go-Live Audit — Slice E: CRM · Master Data · Integrations

Date: 2026-04-25 Domains: 10. CRM & Loyalty · 14. Master Data · 15. Integrations Total checks: 84

Scorecard

Status	Count	%
✅ Done	38	45 %
⚠️ Partial	25	30 %
🔴 Stub	14	17 %
❌ Missing	7	8 %

Verdict: 🔴 NOT GO-LIVE READY — sound architecture, but tenant-isolation and integration gaps block live operation.

Critical P0 Blockers

#	Item	Domain	Issue
1	CRM tenant isolation	CRM	Campaigns / Loyalty / Feedback / Revenue controllers lack @CurrentTenant() guards — any auth user can read/modify other tenants
2	Master-data tenant scoping	Master Data	Property / Room / Rate Plan endpoints don't validate tenant ownership
3	Razorpay LIVE not staged	Integrations	Adapter only supports SANDBOX; LIVE credentials not configured — no real payments at go-live
4	Email / SMS in simulator mode	Integrations	SendGrid + Twilio fall back to fake sends because credentials missing — no guest communication
5	Missing gateway routes	CRM	/chain-loyalty, /crm/dedup, /crm/loyalty/partners controllers unreachable through gateway
6	Guest dedupe leaks across tenants	CRM	Nightly duplicate-detection scan returns guest data from all tenants
7	WhatsApp Business not staged	Integrations	Meta flows not created; credentials not configured

P1 Should-Fix

• Pricing rules stored only in memory — lost on restart
• Drip-campaign steps in memory — scheduled emails lost
• Feedback trigger queue in memory — post-stay surveys lost
• Email bounce / complaint webhook not implemented
• xPrisma cross-service DB access will crash at runtime on some field access
• Birthday / anniversary automation incomplete (read-model sync missing fields)

Stub / TODO Register

(populated from agent's findings — to be expanded with file:line during stitching)

Integration readiness matrix

Integration	Provider	Sandbox	LIVE	Tested
Payment gateway	Razorpay	✅	❌	❌
Email	SendGrid	⚠️ simulator	❌	❌
SMS	Twilio	⚠️ simulator	❌	❌
WhatsApp	Meta Business	⚠️ simulator	❌	❌
TRAI DND	TRAI	⚠️ simulator	❌	❌
E-invoice	NIC / GSTN	❌ missing	❌	❌
Hardware	all vendors	🔴 stubs	❌	❌

Positive findings

• Comprehensive Prisma schemas for master data (Property, RoomType, Room, RatePlan, TaxConfig …)
• Well-structured CRM service modules (Loyalty, Campaigns, Feedback, Revenue, Dedup)
• Multi-channel notification infrastructure with service-mode abstraction
• Modular payment-gateway adapter pattern (Razorpay + mock + sandbox/live modes)
• GDPR/DPDP framework in guest-service (erasure, DSAR tracking)
• Guest profile coverage (basic, identity, preferences, communication log, NPS)

Recommendations

Week 1 (go-live critical path):

1. Add @CurrentTenant() decorators on all CRM controllers
2. Validate property ownership in property-service controllers
3. Stage Razorpay LIVE credentials + end-to-end payment + refund + webhook test
4. Configure SendGrid + Twilio production credentials
5. Add 3 missing gateway routes
6. Fix guest dedupe scan to respect tenant boundaries

Week 2 (hardening):

1. Persist pricing / drip rules to Prisma / Redis
2. SendGrid bounce + complaint webhook handler
3. WhatsApp flows in Meta Business Platform
4. Replace xPrisma with typed service clients
5. Complete DPDP DSAR flow

Week 3 (load testing):

• 10 K guest segmentation + concurrent email send
• 100 + simultaneous Razorpay payment orders
• 1 K loyalty point earn / redeem transactions