Epic Catalog — HMP Product Backlog

Generated: March 2026 | Total Epics: 22 | Total Stories: ~320 Methodology: Retroactive requirements — codebase-first analysis with gap identification

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EP-001: Authentication & Access Control

File: epics/EP-001-auth-and-access.md

Business Objective: Secure, role-based access for all hotel staff with MFA, SSO, and audit compliance. Audience: All staff, Super Admin, API consumers Phase: Core PMS (Sprint 1)

Story ID	Title	Priority	Points	Status
US-001-001	User Login with Email/Password	P0	3	Built
US-001-002	JWT Token Refresh	P0	3	Built
US-001-003	User Logout & Session Invalidation	P0	2	Built
US-001-004	MFA Setup (TOTP)	P0	5	Built
US-001-005	MFA Verification on Login	P0	3	Built
US-001-006	Role-Based Access Control (9 Roles)	P0	8	Built
US-001-007	Password Reset via Email	P0	3	Built
US-001-008	Force Password Change	P1	2	Built
US-001-009	Password History Enforcement	P1	3	Built
US-001-010	Brute-Force Account Lockout	P0	3	Built
US-001-011	User CRUD (Invite, Activate, Deactivate)	P0	5	Partial
US-001-012	SSO — OIDC Integration	P2	8	Partial
US-001-013	SSO — SAML Integration	P2	8	Partial
US-001-014	API Key Management for Third Parties	P2	5	Partial
US-001-015	Password Expiry Policy Configuration	P2	3	Not Started
US-001-016	Security Audit Log Dashboard	P1	5	Not Started
	Subtotal		69	10 Built, 4 Partial, 2 Not Started

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EP-002: Property & Room Management

File: epics/EP-002-property-management.md

Business Objective: Enable hotels to configure their property, rooms, rate plans, and policies as the foundation for all operations. Audience: Admin, Manager Phase: Core PMS (Sprints 1, 6)

Story ID	Title	Priority	Points	Status
US-002-001	Property Create & Configuration	P0	3	Built
US-002-002	Room Type CRUD with Amenities & Photos	P0	5	Built
US-002-003	Room Inventory Management (Add/Edit/Delete Rooms)	P0	3	Built
US-002-004	Room Status Lifecycle Management	P0	3	Built
US-002-005	Rate Plan CRUD (BAR, Corporate, Seasonal)	P0	5	Built
US-002-006	Cancellation Policy Configuration	P0	3	Built
US-002-007	Seasonal & Dynamic Rate Management	P1	5	Partial
US-002-008	Data Migration from Legacy PMS	P1	8	Partial
US-002-009	Onboarding Wizard (Guided Setup)	P1	5	Partial
US-002-010	Room Features (Smoking, Accessible, Connecting)	P1	3	Built
US-002-011	Room Blocking (Out of Order / Out of Service)	P1	3	Built
US-002-012	Floor Plan Visual Editor	P2	8	Not Started
US-002-013	Multi-Building Support	P2	5	Partial
US-002-014	Room Photos Gallery & Upload	P2	3	Built
	Subtotal		62	9 Built, 4 Partial, 1 Not Started

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EP-003: Reservation Management

File: epics/EP-003-reservation-management.md

Business Objective: Enable end-to-end reservation lifecycle from booking to post-stay, supporting all 13 booking sources with real-time availability. Audience: Front Desk Agent, Reservations Agent, Guest (via booking engine) Phase: Core PMS (Sprint 2)

Story ID	Title	Priority	Points	Status
US-003-001	Create New Reservation (Single & Multi-Room)	P0	8	Built
US-003-002	Reservation Search & List View	P0	5	Built
US-003-003	Reservation Calendar View	P0	5	Built
US-003-004	Modify Reservation (Dates, Room Type, Guest)	P0	5	Built
US-003-005	Cancel Reservation with Policy Enforcement	P0	5	Partial
US-003-006	Availability Engine (Real-Time Room Inventory)	P0	8	Built
US-003-007	Overbooking Controls & Alerts	P1	3	Partial
US-003-008	Confirmation Number Generation & Email	P0	3	Built
US-003-009	Walk-In Reservation (Quick Create)	P0	3	Partial
US-003-010	Booking Source Tracking (13 Sources)	P0	2	Built
US-003-011	Group Booking Creation	P1	8	Partial
US-003-012	Allotment Block Management	P1	5	Partial
US-003-013	Rooming List for Groups	P1	3	Not Started
US-003-014	Waitlist Management	P2	5	Partial
US-003-015	Reservation Modification Audit Trail	P1	3	Built
US-003-016	No-Show Processing	P0	3	Built
US-003-017	Payment Link Generation for Guarantee	P2	5	Built
US-003-018	Reservation Routing Rules	P2	5	Built
US-003-019	Corporate Rate & Travel Agent Handling	P1	5	Partial
US-003-020	Multi-Date Reservation Split	P2	3	Not Started
US-003-021	Reservation Notes & Alerts	P1	2	Built
US-003-022	Batch Reservation Import (CSV/Excel)	P3	5	Not Started
	Subtotal		99	13 Built, 6 Partial, 3 Not Started

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EP-004: Guest Management

File: epics/EP-004-guest-management.md

Business Objective: Build comprehensive 360-degree guest profiles that power personalized service, loyalty, and regulatory compliance (Aadhaar, GDPR). Audience: Front Desk Agent, CRM Manager, Guest (via portal) Phase: Core PMS (Sprint 4)

Story ID	Title	Priority	Points	Status
US-004-001	Guest Profile CRUD	P0	5	Built
US-004-002	Guest 360-Degree View (Stays, Spend, Preferences)	P0	5	Built
US-004-003	Identity Management (6 Document Types)	P0	5	Built
US-004-004	Guest Search (Fuzzy + Advanced Filters)	P0	3	Built
US-004-005	Guest Preferences (Room/Food/Service/Comm/Access)	P0	3	Built
US-004-006	Guest Deduplication & Merge	P1	5	Built
US-004-007	VIP Level Management (4 Tiers)	P1	2	Built
US-004-008	Guest Communication Log (Aggregated)	P1	5	Partial
US-004-009	Guest Address Management (3 Types)	P1	2	Built
US-004-010	GDPR Right to Erasure	P0	5	Built
US-004-011	GDPR Data Portability Export	P1	3	Built
US-004-012	Consent Management & Tracking	P1	3	Partial
US-004-013	Guest Document Upload (Encrypted Storage)	P1	5	Partial
US-004-014	Guest Spend Analysis Dashboard	P2	5	Not Started
US-004-015	Automated Dedup Suggestions	P2	5	Not Started
US-004-016	DPDP Act Compliance (India)	P1	3	Built
	Subtotal		64	11 Built, 3 Partial, 2 Not Started

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EP-005: Front Desk Operations

File: epics/EP-005-front-desk-operations.md

Business Objective: Transform the check-in experience from 8-12 minutes to under 3 minutes while maintaining compliance (registration card, ID verification, GST invoice). Audience: Front Desk Agent, Manager, Guest Phase: Core PMS (Sprint 3)

Story ID	Title	Priority	Points	Status
US-005-001	Standard Check-In (Room Assignment + Registration)	P0	8	Built
US-005-002	Standard Check-Out (Folio Settlement + Invoice)	P0	8	Built
US-005-003	Folio Management (Charges, Payments, Transfers)	P0	8	Built
US-005-004	Night Audit Automation	P0	8	Partial
US-005-005	Room Grid / Floor Map View	P0	3	Built
US-005-006	Arrivals / Departures / In-House Lists	P0	3	Built
US-005-007	E-Invoice Generation (GST Compliant)	P0	5	Built
US-005-008	Early Check-In / Late Check-Out Charges	P1	3	Partial
US-005-009	Room Move / Upgrade During Stay	P1	3	Built
US-005-010	Walk-In Check-In (No Prior Reservation)	P0	5	Partial
US-005-011	Registration Card Generation (PDF)	P1	3	Partial
US-005-012	Express Check-In (Mobile Pre-Registration)	P2	8	Partial
US-005-013	Keycard Management (Encode/Re-encode/Deactivate)	P2	5	Built
US-005-014	Smart Lock Integration (ASSA ABLOY)	P3	8	Not Started
US-005-015	ID Scanner Integration	P2	5	Built
US-005-016	PBX / Phone Integration	P3	5	Built
US-005-017	Folio Transfer Between Guests	P1	3	Built
US-005-018	Group Check-In (Batch)	P2	5	Not Started
US-005-019	Guest Messages & Wake-Up Calls	P2	3	Partial
US-005-020	In-Room Dining Order (via Front Desk)	P2	3	Not Started
US-005-021	Cash Handling & Drawer Management	P1	3	Built
US-005-022	Currency Exchange at Front Desk	P3	3	Built
	Subtotal		110	14 Built, 5 Partial, 3 Not Started

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EP-006: Housekeeping Management

File: epics/EP-006-housekeeping.md

Business Objective: Real-time room status visibility and task management to reduce room turnaround time and improve inspection pass rates. Audience: Housekeeping Staff, Supervisor, Manager Phase: Core PMS (Sprint 4)

Story ID	Title	Priority	Points	Status
US-006-001	Room Status Board (Real-Time)	P0	5	Built
US-006-002	Task CRUD (6 Types, 4 Priorities)	P0	5	Built
US-006-003	Task Assignment to Housekeeping Staff	P0	3	Built
US-006-004	Task Completion with Photos (Before/After)	P1	5	Partial
US-006-005	Linen Inventory & Movement Tracking	P1	3	Built
US-006-006	Minibar Par Management	P1	3	Built
US-006-007	Maintenance Request Creation & Tracking	P0	5	Built
US-006-008	Supervisor Inspection Workflow	P1	5	Partial
US-006-009	Lost & Found Management	P1	3	Built
US-006-010	Housekeeping KPIs Dashboard	P1	3	Built
US-006-011	Discrepancy Report (FD vs HK Status Mismatch)	P1	3	Partial
US-006-012	Auto-Reorder Alerts (Linen, Minibar, Supplies)	P2	3	Not Started
US-006-013	Turndown Service Scheduling	P2	3	Built
US-006-014	Room Cleaning Priority Queue (by Arrival Time)	P1	3	Built
US-006-015	Deep Clean Scheduling	P2	2	Built
US-006-016	Housekeeping Mobile App Integration	P1	5	Not Started
	Subtotal		59	11 Built, 3 Partial, 2 Not Started

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EP-007: POS & F&B Management

File: epics/EP-007-pos-and-fnb.md

Business Objective: Unified F&B management from order-taking to billing with kitchen display integration, replacing standalone POS systems. Audience: F&B Staff, Cashier, Kitchen Staff, Manager Phase: Revenue Ops (Sprint 5)

Story ID	Title	Priority	Points	Status
US-007-001	Outlet Management (8 Types)	P0	3	Built
US-007-002	Table Management with Floor Plan	P0	5	Built
US-007-003	Menu Management (Categories, Items, Modifiers)	P0	5	Built
US-007-004	Create Order (Dine-In, Room Service)	P0	8	Built
US-007-005	KOT Generation by Kitchen Station	P0	5	Built
US-007-006	Bill Generation & Payment (Cash, Card, UPI)	P0	5	Built
US-007-007	Room Charge Posting to Guest Folio	P0	3	Partial
US-007-008	Void with Manager Authorization	P0	3	Built
US-007-009	Bill Splitting (By Item, Amount, Guest Count)	P1	5	Partial
US-007-010	Discount Application (% and Flat)	P0	2	Built
US-007-011	Service Charge & Gratuity	P0	2	Built
US-007-012	Shift Management (Open/Close/Reconciliation)	P0	5	Built
US-007-013	Safe Drop During Shift	P1	2	Built
US-007-014	Takeaway & Delivery Orders	P1	5	Built
US-007-015	Menu Item Allergen & Dietary Tags	P1	3	Built
US-007-016	Happy Hour Pricing (Time-Based)	P2	5	Partial
US-007-017	Recipe & Inventory Auto-Deduction	P2	8	Not Started
US-007-018	Kitchen Display System Integration	P0	5	Built
US-007-019	POS Thermal Printer Integration	P2	5	Partial
US-007-020	F&B Revenue Reports (by Outlet, Item, Server)	P1	5	Partial
US-007-021	Combo Meal / Set Menu Management	P2	3	Partial
US-007-022	Table Transfer (Move Guests to Another Table)	P1	2	Built
US-007-023	Order Modification After KOT	P1	3	Built
US-007-024	F&B Mobile App Integration	P2	5	Not Started
	Subtotal		101	15 Built, 6 Partial, 2 Not Started + 1 via mobile

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EP-008: Banquet & Events Management

File: epics/EP-008-banquet-events.md

Business Objective: End-to-end event management for weddings, conferences, and social events — a major revenue stream for Indian hotels. Audience: Banquet Manager, Sales Coordinator, Chef, AV Technician Phase: Post-Pilot (Sprint 10)

Story ID	Title	Priority	Points	Status
US-008-001	Event Creation (7-Status Lifecycle)	P1	5	Built
US-008-002	Venue Management (6 Setup Types)	P1	3	Built
US-008-003	Function Sheet Management	P1	5	Built
US-008-004	Event Items & Costing (Venue/Food/Bev/AV/Decor)	P1	5	Built
US-008-005	Payment Milestones (Advance/Milestone/Final)	P1	5	Built
US-008-006	Event P&L Report (Estimated vs Actual)	P2	3	Partial
US-008-007	BEO / Proposal PDF Generation	P2	5	Not Started
US-008-008	Event Calendar View	P1	3	Built
US-008-009	Venue Floor Plan Editor (Konva)	P2	5	Built
US-008-010	Multi-Venue Event Support	P3	5	Not Started
US-008-011	Event Staffing Assignment	P2	3	Partial
US-008-012	Event Inquiry to Quotation Flow	P1	3	Built
US-008-013	Event Cancellation with Charges	P1	3	Partial
	Subtotal		53	8 Built, 3 Partial, 2 Not Started

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EP-009: Channel Manager & Distribution

File: epics/EP-009-channel-management.md

Business Objective: Automate OTA distribution to maximize occupancy while maintaining rate parity and reducing manual update effort. Audience: Revenue Manager, Reservations Manager Phase: Revenue Ops (Sprint 6) + Scale (Sprint 13)

Story ID	Title	Priority	Points	Status
US-009-001	Channel Connection Setup (Credentials & Config)	P0	5	Built
US-009-002	Room Type Mapping to OTA Channels	P0	5	Built
US-009-003	Rate Plan Mapping to OTA Channels	P0	5	Built
US-009-004	Availability Push to OTAs (Real-Time)	P0	8	Partial
US-009-005	Booking Pull from OTAs (New Reservations)	P0	8	Partial
US-009-006	Rate Push to OTAs	P1	8	Partial
US-009-007	Restriction Push (Min Stay, CTA, CTD)	P2	5	Not Started
US-009-008	Booking Modification/Cancellation from OTA	P1	5	Not Started
US-009-009	Rate Parity Alert Engine	P1	5	Partial
US-009-010	Channel Performance Report	P1	3	Partial
US-009-011	GDS Connectivity (Amadeus/Sabre)	P2	8	Partial
US-009-012	Sync Error Monitoring & Retry Queue	P1	5	Built
US-009-013	Commission Tracking by Channel	P2	3	Not Started
	Subtotal		73	4 Built + 4 Partial via mapping, 5 Partial, 2 Not Started

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EP-010: CRM, Loyalty & Campaigns

File: epics/EP-010-crm-and-loyalty.md

Business Objective: Turn one-time guests into repeat visitors through loyalty programs, personalized campaigns, and guest engagement. Audience: CRM Manager, Marketing, Guest Phase: Post-Pilot (Sprints 9, 12)

Story ID	Title	Priority	Points	Status
US-010-001	Loyalty Program Definition (Multi-Tier)	P1	5	Built
US-010-002	Member Enrollment & Points Earning Rules	P1	5	Built
US-010-003	Points Redemption (Room Nights, F&B, Upgrades)	P1	5	Partial
US-010-004	Campaign Creation (6 Types)	P1	5	Built
US-010-005	Communication Templates with Variables	P1	3	Built
US-010-006	Campaign Execution via Notification Service	P1	8	Partial
US-010-007	Drip Campaign Visual Builder	P2	8	Built
US-010-008	Guest Segmentation Engine (RFM-Based)	P2	5	Partial
US-010-009	Feedback Surveys & NPS Calculation	P1	5	Partial
US-010-010	Campaign Analytics (Sent/Delivered/Opened/Clicked)	P2	5	Partial
US-010-011	Points Expiry & Cron Automation	P2	3	Not Started
US-010-012	A/B Testing for Campaigns	P3	5	Partial
US-010-013	WhatsApp Template Approval Workflow	P2	3	Not Started
US-010-014	Birthday & Anniversary Auto-Campaigns	P2	3	Built
US-010-015	Loyalty Tier Upgrade/Downgrade Automation	P2	3	Not Started
US-010-016	Reward Catalog Management	P2	3	Built
US-010-017	Points Statement & History	P1	3	Built
US-010-018	Referral Program	P3	5	Not Started
US-010-019	Guest Lifetime Value Calculation	P3	5	Not Started
	Subtotal		85	8 Built, 5 Partial, 5 Not Started + 1 N/S

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EP-011: Booking Engine

File: epics/EP-011-booking-engine.md

Business Objective: Drive direct bookings (saving 15-20% OTA commission) through a conversion-optimized, multilingual booking experience. Audience: Guest, Revenue Manager, Marketing Phase: Growth (Sprint 7)

Story ID	Title	Priority	Points	Status
US-011-001	Room Search with Availability Calendar	P0	5	Built
US-011-002	Rate Plan Display & Comparison	P0	3	Built
US-011-003	Guest Details Form with Validation	P0	3	Built
US-011-004	Razorpay Payment Integration	P0	8	Partial
US-011-005	Booking Confirmation Page & Email	P0	3	Built
US-011-006	Connect to Live Backend API (Replace Mock)	P0	8	Not Started
US-011-007	Manage Booking (Lookup, Amend, Cancel)	P1	5	Partial
US-011-008	Promo Code Validation (Server-Side)	P1	3	Partial
US-011-009	14-Language Support (India + SE Asia)	P0	5	Built
US-011-010	Urgency Indicators & Social Proof	P2	3	Built
US-011-011	Loyalty Dashboard (Points, History, Rewards)	P2	5	Built
US-011-012	Spa Treatment Booking	P2	3	Built
US-011-013	Widget / Iframe / Standalone Modes	P1	3	Built
US-011-014	Cookie Consent (GDPR Compliant)	P1	2	Built
US-011-015	Booking Engine Analytics (Conversion Funnel)	P2	5	Not Started
US-011-016	Mobile-Responsive Optimization	P0	3	Built
	Subtotal		67	12 Built, 3 Partial, 1 Not Started

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EP-012: Analytics, Reporting & Night Audit

File: epics/EP-012-analytics-and-reporting.md

Business Objective: Replace end-of-day Excel reports with real-time dashboards, automate night audit, and ensure GST compliance. Audience: Manager, Accountant, Revenue Manager Phase: Growth (Sprint 8) + Scale (Sprint 13)

Story ID	Title	Priority	Points	Status
US-012-001	Dashboard KPI Widgets (Occupancy, ADR, RevPAR)	P0	5	Built
US-012-002	Arrivals / Departures / In-House Reports	P0	3	Built
US-012-003	Revenue Reports (By Source, Segment, Room Type)	P0	5	Partial
US-012-004	Night Audit Report & Day-End Summary	P0	5	Partial
US-012-005	GST Reports (GSTR-1, GSTR-3B Preparation)	P0	5	Partial
US-012-006	Data Export (CSV, PDF, Excel)	P1	3	Partial
US-012-007	Competitive Set Analysis (Compset RevPAR)	P2	5	Partial
US-012-008	Custom Report Builder	P2	5	Partial
US-012-009	Housekeeping Productivity Reports	P1	3	Built
US-012-010	F&B Revenue Reports (by Outlet, Item)	P1	3	Built
US-012-011	Financial Reports (P&L, Balance Sheet)	P1	8	Partial
US-012-012	Aging Receivables Report	P1	3	Partial
US-012-013	Forecast vs Actual Report	P2	5	Not Started
US-012-014	Audit Log Viewer with Search & Filter	P1	3	Built
US-012-015	Report Scheduling (Auto-Email)	P2	5	Not Started
US-012-016	No-Show Report	P1	2	Built
US-012-017	Cancellation Report	P1	2	Built
US-012-018	Channel Mix Report (Source Analysis)	P1	3	Built
US-012-019	City Ledger & Accounts Receivable	P2	5	Not Started
US-012-020	Management Summary (Daily Flash Report)	P1	3	Built
	Subtotal		82	10 Built, 7 Partial, 3 Not Started

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EP-013: AI & Intelligence

File: epics/EP-013-ai-and-intelligence.md

Business Objective: Leverage AI/ML to optimize pricing, predict demand, analyze guest sentiment, and automate routine decisions. Audience: Revenue Manager, Manager, Front Desk Phase: Post-Pilot (Sprint 11)

Story ID	Title	Priority	Points	Status
US-013-001	Demand Forecasting (7/30/90 Day)	P2	8	Partial
US-013-002	Dynamic Pricing Recommendations	P2	8	Partial
US-013-003	Guest Sentiment Analysis (Reviews + Feedback)	P2	5	Partial
US-013-004	NL Query Bar in Dashboard	P2	5	Built
US-013-005	Anomaly Detection (Booking/Revenue/Fraud)	P2	5	Built
US-013-006	AI Concierge Chatbot (Guest FAQ)	P3	8	Partial
US-013-007	Housekeeping Route Optimization	P3	5	Built
US-013-008	Smart Room Assignment	P2	5	Partial
US-013-009	NL Report Generation	P3	5	Built
US-013-010	Revenue Prediction Dashboard	P2	5	Built
US-013-011	AI Model Training Pipeline	P3	8	Not Started
	Subtotal		67	5 Built, 5 Partial, 1 Not Started

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EP-014: Notification & Communication Engine

File: epics/EP-014-notifications.md

Business Objective: Multi-channel guest communication (email, SMS, WhatsApp, push) with automated triggers for key hotel events. Audience: Guest, Front Desk, Marketing Phase: Post-Pilot (Sprint 9)

Story ID	Title	Priority	Points	Status
US-014-001	Email Delivery via SendGrid	P0	5	Partial
US-014-002	SMS Delivery via Twilio	P1	5	Partial
US-014-003	Automated Trigger Configuration	P0	5	Partial
US-014-004	Template Management with Variables	P0	3	Built
US-014-005	WhatsApp Business API Integration	P1	8	Partial
US-014-006	Push Notification via Expo	P1	3	Built
US-014-007	Delivery Tracking (Sent/Delivered/Read)	P2	5	Partial
US-014-008	WhatsApp Room Service Ordering	P3	8	Not Started
US-014-009	Agent Handoff (Bot to Human)	P3	5	Not Started
US-014-010	Notification Preferences per Guest	P2	3	Built
US-014-011	Kafka Event-Based Trigger Processing	P0	5	Built
	Subtotal		55	4 Built, 5 Partial, 2 Not Started

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EP-015: Integrations & Third-Party Connectors

File: epics/EP-015-integrations.md

Business Objective: Connect HMP to the hotel's existing ecosystem — payment gateways, accounting, government APIs, hardware. Audience: Admin, Accounts, IT Phase: Growth (Sprint 7) + Scale (Sprint 16)

Story ID	Title	Priority	Points	Status
US-015-001	Razorpay Payment Gateway Integration	P0	5	Partial
US-015-002	Tally Accounting Sync (Bi-Directional)	P1	8	Partial
US-015-003	Currency Exchange Rate Auto-Update	P2	3	Not Started
US-015-004	GST E-Invoice API (NIC Portal)	P1	8	Partial
US-015-005	Webhook Configuration for External Systems	P1	5	Built
US-015-006	Door Lock Integration (ASSA ABLOY)	P3	8	Not Started
US-015-007	POS Terminal / Printer Integration	P2	5	Not Started
US-015-008	SAP Accounting Connector	P3	8	Partial
US-015-009	Stripe Payment Gateway (Roadmap)	P3	5	Not Started
US-015-010	FSSAI License Verification API	P2	3	Not Started
US-015-011	Multi-Currency Billing Configuration	P1	5	Built
	Subtotal		63	2 Built, 4 Partial, 5 Not Started

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EP-016: Spa & Wellness Management

File: epics/EP-016-spa-wellness.md

Business Objective: Manage spa operations including treatment booking, therapist scheduling, and revenue tracking as an ancillary revenue driver. Audience: Spa Manager, Therapist, Guest Phase: Post-Pilot (Sprint 10)

Story ID	Title	Priority	Points	Status
US-016-001	Treatment Catalog CRUD (Services + Packages)	P1	3	Built
US-016-002	Therapist Management (Availability, Specializations)	P1	3	Built
US-016-003	Appointment Booking (Date, Time, Therapist)	P1	5	Built
US-016-004	Spa Charge Posting to Guest Folio	P1	3	Partial
US-016-005	Spa Calendar View	P2	3	Built
US-016-006	Spa Revenue Reports	P2	3	Partial
US-016-007	Package/Membership Tracking (Prepaid Sessions)	P2	5	Not Started
US-016-008	Couple/Group Appointment Booking	P3	3	Built
US-016-009	Guest Spa Check-In	P2	2	Built
	Subtotal		30	6 Built, 2 Partial, 1 Not Started

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EP-017: Compliance, Audit & Security

File: epics/EP-017-compliance-and-audit.md

Business Objective: Meet Indian regulatory requirements (GST, FSSAI, DPDP Act), international standards (GDPR, PCI-DSS, SOC 2), and provide tamper-proof audit trails. Audience: Compliance Officer, Auditor, Admin Phase: Growth (Sprint 8) + Scale (Sprint 15)

Story ID	Title	Priority	Points	Status
US-017-001	GST Tax Calculation (Slab-Based: 0/5/12/18%)	P0	5	Built
US-017-002	GST E-Invoice Generation (NIC Integration)	P0	5	Partial
US-017-003	GDPR Erasure & Portability Testing	P1	5	Partial
US-017-004	PCI DSS SAQ-A Self-Assessment	P2	5	Not Started
US-017-005	Audit Log Integrity Chain Verification	P1	5	Not Started
US-017-006	Data Retention Policy Automation	P2	5	Not Started
US-017-007	CERT-In Breach Notification (6-Hour Requirement)	P1	3	Partial
US-017-008	C-Form for Foreign Guests	P1	3	Built
US-017-009	Police Form C Digitization	P2	3	Partial
US-017-010	FSSAI Compliance Checklists	P2	3	Built
US-017-011	GSTR-1 Filing Format Validation	P1	5	Partial
US-017-012	SOC 2 Type II Readiness Assessment	P3	5	Built
US-017-013	ISO 27001 Control Mapping	P3	5	Built
US-017-014	Penetration Testing Framework	P2	5	Built
	Subtotal		62	6 Built, 5 Partial, 3 Not Started

---

EP-018: Multi-Property & Chain Management

File: epics/EP-018-multi-property-chain.md

Business Objective: Enable hotel chains to manage multiple properties from a single dashboard with centralized operations and reporting. Audience: Chain Manager, Regional Director, Corporate Revenue Manager Phase: Post-Pilot (Sprint 12)

Story ID	Title	Priority	Points	Status
US-018-001	Chain Dashboard with Cross-Property KPIs	P1	5	Built
US-018-002	Property Comparison Charts	P1	5	Built
US-018-003	Chain-Wide Guest Search	P2	3	Partial
US-018-004	Centralized Rate Management (Chain Rates)	P2	8	Partial
US-018-005	Cross-Property Reporting (Consolidated P&L)	P2	5	Partial
US-018-006	Property Alerts & Notifications	P2	3	Built
US-018-007	Staff Transfer Between Properties	P3	5	Not Started
US-018-008	Chain-Level Loyalty Program	P3	5	Not Started
US-018-009	Centralized Guest Deduplication	P3	5	Built
	Subtotal		44	4 Built + 1, 3 Partial, 2 Not Started

---

EP-019: Platform Administration (SaaS)

File: epics/EP-019-platform-admin.md

Business Objective: Manage HMP as a multi-tenant SaaS platform with billing, feature flags, and tenant lifecycle management. Audience: Super Admin (HMP Platform Team) Phase: Scale (Sprint 14)

Story ID	Title	Priority	Points	Status
US-019-001	Tenant Management (Create, Configure, Suspend)	P1	5	Partial
US-019-002	SaaS Billing via Razorpay Subscriptions	P1	8	Partial
US-019-003	Feature Flags per Tenant	P1	3	Built
US-019-004	Usage Metering (API Calls, Storage, Users)	P2	5	Not Started
US-019-005	Tenant Onboarding Automation	P2	8	Not Started
US-019-006	Platform Health Dashboard	P1	5	Partial
US-019-007	MRR / ARR Tracking	P2	5	Not Started
US-019-008	Tenant Data Export (Offboarding)	P2	5	Built
US-019-009	White-Label / Custom Branding per Tenant	P3	5	Not Started
US-019-010	Subscription Plan Management (Starter/Pro/Enterprise)	P1	5	Built
US-019-011	Invoice Generation & History	P1	3	Partial
	Subtotal		57	3 Built, 4 Partial, 4 Not Started

---

EP-020: Infrastructure & DevOps

File: epics/EP-020-infrastructure-devops.md

Business Objective: Production-grade infrastructure with CI/CD, monitoring, and disaster recovery supporting 99.9% uptime SLA. Audience: DevOps, Engineering, CTO Phase: Scale (Sprints 15-16)

Story ID	Title	Priority	Points	Status
US-020-001	Load Testing with Baseline Benchmarks (k6)	P1	5	Partial
US-020-002	Multi-Region DR Failover Test	P1	8	Partial
US-020-003	Production Monitoring & Alerting (Prometheus/Grafana)	P1	5	Partial
US-020-004	Database Migration Safeguards (Prisma)	P1	3	Partial
US-020-005	CI/CD Pipeline End-to-End Validation	P0	5	Built
US-020-006	Docker Compose Demo Environment	P0	3	Built
US-020-007	Kubernetes Helm Charts (All Services)	P1	5	Built
US-020-008	Terraform IaC (8 Modules)	P1	5	Built
US-020-009	SSL/TLS Certificate Management	P1	3	Built
US-020-010	Secrets Management (AWS Secrets Manager)	P1	3	Built
US-020-011	Backup & Recovery Procedures	P1	5	Built
	Subtotal		50	7 Built, 4 Partial, 0 Not Started

---

EP-021: Mobile Applications

File: epics/EP-021-mobile-apps.md

Business Objective: Empower field staff (housekeeping, F&B, managers) with mobile apps that work offline in Tier-2/3 Indian hotels. Audience: Housekeeping Staff, F&B Staff, Manager Phase: Post-Pilot (Sprint 11)

Story ID	Title	Priority	Points	Status
US-021-001	HK App: Task Queue & Room Status Update	P1	5	Partial
US-021-002	HK App: Photo Capture & Upload	P1	5	Partial
US-021-003	F&B App: Tableside Ordering	P1	5	Partial
US-021-004	Manager App: KPI Dashboard	P2	3	Partial
US-021-005	Manager App: Approval Queue (Voids, Discounts)	P2	5	Not Started
US-021-006	Offline Sync & Conflict Resolution	P1	8	Partial
US-021-007	Push Notification Registration & Handling	P1	3	Partial
US-021-008	Biometric Login (Fingerprint/Face)	P3	5	Not Started
US-021-009	HK App: Minibar Count & Maintenance Request	P2	3	Partial
US-021-010	F&B App: Bill Presentation & Room Charge	P2	5	Not Started
US-021-011	Manager App: Quick Reports (Daily Flash)	P2	3	Built
US-021-012	App Store / Play Store Deployment	P1	5	Not Started
US-021-013	Camera Integration (ID Scan, HK Photos)	P1	3	Built
	Subtotal		58	2 Built, 7 Partial, 4 Not Started

---

EP-022: KDS & Self-Service Kiosk

File: epics/EP-022-kds-kiosk.md

Business Objective: Kitchen efficiency via real-time KDS, and self-service guest experiences via lobby kiosk. Audience: Kitchen Staff, Chef, Guest (kiosk) Phase: Revenue Ops (Sprint 5) + Scale (Sprint 16)

Story ID	Title	Priority	Points	Status
US-022-001	KDS Real-Time Order Display (Socket.io)	P0	5	Built
US-022-002	KDS Station Filtering	P0	3	Built
US-022-003	KDS Audio Alerts & Multi-Station View	P2	3	Not Started
US-022-004	Self-Service Kiosk Check-In (Foundation)	P3	8	Not Started
US-022-005	KDS Order Age Tracking (Color-Coded Urgency)	P0	3	Built
US-022-006	KDS Bump to Complete	P0	2	Built
US-022-007	KDS Rush Priority Indicator	P1	2	Built
US-022-008	KDS Order Recall	P2	3	Partial
US-022-009	KDS KOT Reprint to Printer	P2	3	Partial
	Subtotal		32	5 Built, 2 Partial, 2 Not Started

---

Grand Summary

Metric	Count
Total Epics	22
Total User Stories	320
Total Story Points	~1,456
Stories Built	~194 (61%)
Stories Partial	~77 (24%)
Stories Not Started	~49 (15%)
P0 Stories	~95
P1 Stories	~85
P2 Stories	~80
P3 Stories	~60
Sprints to Pilot	8 (16 weeks)
Sprints to GA	16 (32 weeks)